Cashback is simply receiving a set amount or a percentage of the value back when you make a purchase through our network.

NX Rewards is an online cashback programme, ideal for people who regularly shop online. Members can claim a Welcome Reward, as well as a Monthly Bonus, discounted Gift Cards and 10% cashback at over 1000 retailers.

To become a member of NX Rewards, you must sign up online and agree to the Terms of Service. You also must be at least 18 years old and a resident of the United Kingdom.

You may be offered the opportunity to sign up to NX Rewards whilst making a purchase or reservation with National Express.

NX Rewards offers all members a 30-day trial where the trial period can be free or charged at a minimal amount (e.g. £1). After this, members pay a monthly fee to access discounts, exclusive offers and cashback savings on travel, electronics, fashion and much more.

• Email - customerservice@nxrewards.com
• Phone - 0800 917 7684 (Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm). Calls to 0800 numbers are free from UK landlines and mobiles. For all other network service numbers a charge may apply. Calls will be handled by our customer service representatives (operating from outside the UK). Postal queries are collected in the UK and then forwarded to and handled by our customer service representatives (operating from outside the UK).
• Post - NX Rewards, Sentinel House, Airspeed Road, Portsmouth, Hampshire PO3 5RF. Your correspondence will be redirected to one of our customer service representatives (operating from outside the UK).

Please note that due to the current high volume of enquiries it may take up to 7 working days to respond to your email.

• Online Shopping Savings - how can I get 10% Cashback?
• Monthly Bonus - information on your Monthly Benefit
• Gift Cards - which cards are available and how can I order?

You have three months from the date you joined NX Rewards to claim your Welcome Reward and send us the purchase or booking confirmation receipt. Simply make an additional online booking at National Express after you have joined , or as otherwise outlined in your membership details, and send us the purchase or booking confirmation receipt. This offer can vary, please sign in for full details of how to claim your Welcome Reward.

You can claim a Monthly Bonus every calendar month. Just make an online booking on the National Express website, or as otherwise outlined in your membership details, and send us the purchase or booking confirmation receipt within 30 days of making the purchase/booking. This offer can vary, please sign in for full details of how to claim your Monthly Bonus.

Earning cashback is easy with NX Rewards. All you need to do is sign in to the NX Rewards website and click through to any of the retailers offering cashback, and shop as you usually would. The cashback will be tracked automatically and will be transferred to the bank account number as stated in your Profile once you have earned £5 cashback or more. If you have earned less than this, we will roll the cashback over to the next month.

You can earn a maximum of £250 cashback each month. Cashback is paid on the net value of purchases, excluding VAT, all other taxes, surcharges and any additional costs such as delivery.

Cashback and rewards are paid to you by bank transfer. They will be transferred to the bank account number as stated in your Profile. Please check your bank account details in the Profile page to ensure your details are correct. If no bank account number is present in your Profile, we will be unable to transfer your Cashback and this will be rolled over into your account balance, until you do provide us with a valid bank account number.
Your Cashback payment will appear on your bank statement as LOYALTY VENTURES L NXREWARDS.

Card details are only used to charge the monthly fee of your NX Rewards membership. Your bank details are needed to pay the Cashback and rewards. Cashback and rewards will be transferred directly into the bank account number as stated in your Profile. If no bank account number is present in your Profile, we will be unable to transfer your cashback and this will be rolled over into your account balance, until you do provide us with a valid bank account number.

Simply sign in from the homepage of the NX Rewards website (www.nxrewards.com) using the email address and password you selected when you signed up. We send every member a Welcome Pack email on the day they join, and you can find these details in this email.

If you have lost or forgotten your password, click Forgot Password in the Sign In menu on the homepage.

In Cashback you will find details of recent websites you have visited, your purchase history and the Cashback you have earned to date.

Members get their cashback within 30 days (depending on member terms). We have a simple validation process and as soon as your balance reaches £5 we send it to your bank account. Please check your bank account details in the Profile page to ensure your details are correct. If no bank account number is present in your Profile, we will be unable to transfer your cashback and this will be rolled over into your account balance, until you do provide us with a valid bank account number.

If a transaction has not appeared in your outstanding purchases and 5 days or more has passed since you made the purchase, you can report the missing transaction. You will need to complete the online Missing Purchases form on the Cashback page.

There are three main reasons why your cashback can't be tracked but don't worry, it's an easy fix. 

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The website uses cookies to track your cashback. In order to the allow the cookies, please go to your browser's settings and modify your cookies' preferences to allow them. 

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Please verify the version of your Safari browser in the settings. If you are using Safari 11 or above, it comes with an integrated cookie blocker. In order to track your cashback, please use a previous version or another browser such as Chrome, Edge, Internet Explorer, Firefox,...

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Please deactivate your Adblocker for this website and refresh the merchant page. 

Returns are subject to the return policy of the retailer you purchased from. If you return or cancel an item or booking, any cashback granted in respect of that purchase will be reversed.

Exchanges also result in cashback being reversed. When an exchange occurs, the retailer cancels the old order and replaces it with a new one. When doing this, the cashback commission we received from the retailer is reversed and a new commission is not established because the new order was not made through the NX Rewards website. To avoid missing out on cashback, make sure all returns are final. If you need an exchange, have the retailer refund you, then make another order through the NX Rewards website.

Yes. When you click through to a retailer from NX Rewards and make a purchase, you are on a secure connection called Secure Socket Layer (SSL).

WLY*NATEXPRESSREWARDS or WLY*WWW.NXCASHBACK.COM or NATEXPRESSREWARDS 0800 917 7684 is the text which appears on your bank statement to reference your membership with the NX Rewards programme. Some banks limit the number of characters on these descriptions, and therefore WLY*NATEXPRESSREWARDS or WLY*WWW.NXCASHBACK.COM or NATEXPRESSREWARDS 0800 917 7684 will appear, rather than nxrewards.com. 0800 917 7684 is our customer service phone number.

You can view and update your membership details on the Profile page. If your email or bank account number changes, or if your credit or debit card for billing expires, please update your personal details on this page.

If at any time you are not completely satisfied with your membership, simply email us at customerservice@nxrewards.com or call our Customer Service team on 0800 917 7684 (Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm). You can also cancel your membership using our
cancellation form.

When NX Rewards credits you for cashback, rewards or bonus', you will see the reference LOYALTY VENTURES L NXREWARDS on your bank statement. When NX Rewards bills you for your monthly membership fee, you will see the reference WLY*NATEXPRESSREWARDS or WLY*WWW.NXCASHBACK.COM or NATEXPRESSREWARDS 0800 917 7684 on your bank statement. 0800 917 7684 is our customer service phone number.

We email every new member a Welcome Pack email the day they sign up. If you are a member, we would have sent this to the email address you provided when you signed up. The Welcome Pack contains details about how to make the most of your membership. In the first 30 days of your membership, we will be in touch by email a number of times to remind you about your membership benefits, and about your upcoming billing date. Then we continue to send regular emails about the programmes. If we are unable to deliver emails to the address we have on record, after several failed attempts we will contact you by post.

NX Rewards is a member of the Validity Certification programme. Validity enables us to monitor our membership communications to ensure that you receive important emails concerning your membership. As a Validity programme member, we are part of a network that covers more than 2.5 billion mailboxes.

Cookies are simply text files that allow a website to recognise you when you return to that website. This means you do not have to sign in again and again. Cookies used by NX Rewards on the Website and by our network of retailers are safe and they are enabled by default with most browsers. To view our Privacy and Cookies Statement click here.

For your convenience, we can place an encrypted identifier in your browser's cookie folder that is stored on your computer. Then, each time you come to the site, you would be automatically signed in and ready to start saving more money. If you do not enable this automatic sign in feature, you will be required to manually provide your Email Address and Password each time you visit the site. And do not worry, we never store your personal information in this cookie.

If you are using a computer in a public or shared environment, a library or shared workstation, for instance-you probably do not want to enable automatic sign in, since this could allow someone else using that computer to take advantage of your valuable, member-only benefits. For your security, we require verification of your current Password before changing to a new Password.

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